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Frequently Asked Questions

Contact Us

  • How do I report an issue or share feedback? down chevron

    We’d love to help! You can contact us about a specific order using MESSAGES, which is located in the WELCOME BACK link in the header. You can also send us an email or give us a call. We’ll be in touch as soon as possible to follow up!

  • What do I do if my order is incorrect or doesn’t arrive? down chevron

    Please contact us and let us know right away! We're here to help. Providing the highest quality products and outstanding customer service are of utmost importance to us. Any order issues or feedback are prioritized and reviewed by our management team. We’ll work with you to make things right!

  • How do I suggest a product or sell my goods? down chevron

    We want to hear from you as we’re always on the lookout for new and unique products! We’re extremely proud of what we offer as each item needs to meet our strict sourcing standards. We take the time to talk with each of our farmers and producers to make sure everything is in line with our standards for quality, flavor and ethical business practices. If you have a suggestion or think your product would be a good fit, please email us at info@greentruckgrocery.com.

The Basics

  • Do I need to be a member or subscribe to place an order? down chevron

    You don’t need to be a member, but you do need to register for an account to place an order. As long as your delivery zip code is within our current delivery zone, you’re good to go!

  • Do you ship products? down chevron

    Unfortunately, we are unable to ship products by mail. We’re based in Hillsboro and only make deliveries locally to the greater Portland metro area at this time. Take a look at our DELIVERY AREA MAP on the HOW IT WORKS page for our current delivery zone.

  • Is there an order minimum or delivery charge? down chevron

    We offer FREE DELIVERY for orders over $50. There is a $10 delivery charge for orders under $50.

  • How are perishable items kept cold? down chevron

    We take food safety precautions very seriously. All perishable items including frozen goods are packed carefully inside recyclable envelopes that contain biodegradable ice packs to keep your groceries chilled, even through a heat wave! You can learn more about our earth friendly packaging on the HOW IT WORKS page.

  • Why does your meat come frozen? down chevron

    Did you know that the majority of meat purchased at grocery stores comes previously frozen? The "fresh" packaged meats you see in the cold cases have been defrosted in anticipation of purchase. Receiving meat from us that's frozen at the peak of freshness means you can use it when you want, ensuring a much fresher product! No need to worry about the use-by-date that you typically see at the grocery store. If you prefer to have your meat defrosted and read-to-use... no problem! Just make sure to let us know in your DELIVERY NOTES or in the MESSAGES section of your account so we can properly prepare.

  • Can I leave a cooler out for my order? down chevron

    Absolutely! If you prefer to minimize packaging, you're welcome to leave a cooler large enough for your anticapated order. Just make sure to let us know in your DELIVERY NOTES or in the MESSAGES section of your account so we can properly prepare.

  • What are your quality standards? down chevron

    Our team takes pride in our products and has taken the time to carefully hand select each item we carry. We look at how it’s made or grown, what it contains, and where it comes from, giving us some of the highest standards in this industry. Please take a look at our SOURCING STANDARDS page for more details. Our suppliers share our core values of regenerative agriculture, fair labor practices, sustainable production, and animal welfare. Who are these rock stars? Learn more about them in our SUPPLIER DIRECTORY.

Placing & Changing Orders

  • How far in advance can I place my order? down chevron

    You may place an order for up to two weeks in advance for your preferred delivery day.

  • When is the order cutoff for my delivery day? down chevron

    The order cutoff for Sunday deliveries is Friday at 12pm. The order cutoff for Wednesday deliveries is Monday at 12pm. In order to provide you with the freshest groceries around, we have an order cutoff which allows us time to collect fresh produce, dairy, baked goods, as well as other tasty treats.

  • How do I add delivery instructions? down chevron

    Yes please! We want to know how to best serve you! You can save permanent delivery instructions in your ACCOUNT SETTINGS, which is located in the WELCOME BACK link in the header. You can also add new or temporary delivery instructions when you check out as well. Feel free to let us know about anything you think may be useful... for instance: your dog loves belly rubs, or perhaps there's a gate code or maybe you prefer we leave your order on your backyard porch. Anything at all that makes your life easier. If you need to make changes to your delivery instructions after you’ve placed your order, please call or email us and we'll be in touch as soon as possible to confirm.

  • Where can I view my order history? down chevron

    After logging in, click on ORDERS, which is located in the WELCOME BACK link in the header. You can find all of your previous orders, access printable receipts, and reorder products from past orders.

  • Can I edit my order after it’s been placed? down chevron

    Absolutely! If it’s before your order cutoff, you can contact us about changes by using MESSAGES, which is located in the WELCOME BACK link in the header. Just select the order you’d like to edit and let us know what needs to be changed. You’ll receive a confirmation of your request within 24 hours.

  • Can I reschedule my delivery day after placing my order? down chevron

    Once you've placed an order, please email or call us and we'll do our best to accomdate.

  • Where can I view my order status? down chevron

    You can view your order status by checking the ORDERS page, located in the WELCOME BACK link in the header. During the signup process, you can select how you want to receive notifications from us, including emails and texts. You can always change these communication preferences within your ACCOUNT SETTINGS page.

  • How do I cancel an order? down chevron

    Please call or email us immediately. Because we source the freshest groceries possible, we cannot offer full refunds for cancellations past the order cutoff.

  • How do you handle product substitutions if an item is unavailable? down chevron

    We will do our best to substitute items that are similar, as well as comparable in price and quality. You will be charged for the item that is delivered in your order. If there is a significant difference, we will be sure to contact you first. When you create an account with us, you can select if you do or do not want substitutions. Substitution preferences can be changed in ACCOUNT SETTINGS which is located in the WELCOME BACK link in the header.

Delivery

  • Where do you deliver? down chevron

    We deliver to the greater Portland metro area. Enter your zip code on the home page, and if we aren’t in the area yet, you can leave your email address with us, and we’ll let you know when we’re finally headed your way! You can also check out our DELIVERY ZONE MAP located on the HOW IT WORKS page to see what zip codes we currently service. SPECIAL DELIVERIES: In some cases, we may be able to accommodate orders that are just outside of our delivery area or needed on a non delivery day. Please email us or call us if you have any questions or special requests…. We’ll do our best to accommodate your needs!

  • What time will my order arrive? down chevron

    You’ve got options! Choose to receive MORNING deliveries that will arrive between 4am and 8am. Or EVENING deliveries that will arrive between 5pm and 9pm.

  • How will I know when my order has arrived? down chevron

    We’ll send you a notification when our driver is approximently 15 minutes away and upon arrival. When you create an account with us, you can select your preferred method(s) of communication including text and email. If at any time you want to change your notification preferences, you can do so within your ACCOUNT SETTINGS which is located in the WELCOME BACK link in the header.

  • What is your delivery schedule? down chevron

    We currently deliver on WEDNESDAY & SUNDAY. We won’t be delivering on any major holidays but we’ll be sure to update you of any schedule changes well in advance. If you have a large order and are interested in receiving it on a different delivery day, please email us at or give us a call and we’ll do our best to accommodate!

  • Do you offer same day delivery? down chevron

    Unfortunately, same day delivery is not part of our standard service at this time.

  • Do you deliver to apartment complexes or gated communities? down chevron

    Absolutely! Just let us know what we need to do; from parking instructions to access codes, we’re happy to get your order right to your doorstep. You can save permanent delivery instructions in your ACCOUNT SETTINGS, which is located in the WELCOME BACK link in the header. You can also add new or temporary delivery instructions when you check out.

  • Can you deliver to my work or office? down chevron

    No problem! Just be sure to let us know when you enter your address if there are special requirements such as parking, opening/closing times, or building entry codes, so we can best serve you.

  • Do I have to be home when my order is delivered?down chevron

    Nope! You'll recieve a notificaton when your order has been delivered.

  • How do I change my delivery day? down chevron

    If you’d like to change your delivery day after placing an order, please call or email us immediately. We’ll follow up as soon as possible!

  • How do I add or update my delivery address? down chevron

    Once you've placed an order, please email or call us and we'll do our best to accomdate the change. Before placing an order, you can always add a new delivery address to the ADDRESSES page, located by clicking on the WELCOME BACK link in the header. As long as it's within our current delivery zone, you're good to go!

  • Do I have to have my order delivered? down chevron

    We prefer to deliver your order as we've taken great care to develop a system where the road miles we expend helps minimize environmental impact. However, you're welcome to contact us to make arrangments if you would rather pick up your order instead.

Your Account

  • Where can I find my account information? down chevron

    You can locate and edit all of your account information within your ACCOUNT SETTINGS, which is located through the WELCOME BACK link in the header.

  • How do I reset or change my password? down chevron

    STEP 1- Go to the ACCOUNT SETTINGS page by clicking the WELCOME BACK link in the header. STEP 2- Enter your new password in the NEW PASSWORD field. STEP 3- Enter your new password in the CONFIRM NEW PASSWORD field. STEP 4- Enter your current password in the CURRENT PASSWORD field and save changes.

  • Where can I change my text and email notification preferences? down chevron

    During the signup process, you will be asked how you want to receive communications from us, including emails and texts. You can always change these communication preferences within your ACCOUNT SETTINGS page, which is located through the WELCOME BACK link in the header.

  • How do I close or delete my account? down chevron

    We’re sorry to see you go! Since we do not have a subscription-based service, all you need to do is stop ordering and you're all set. We do not personally store your information. If you want your account removed entirely, please send us an email and we’ll notify you upon completion.

Billing & Payments

  • How do I update my payment information? down chevron

    Green Truck Grocery does not store your payment information for security purposes. Each time you check out with an order, you will be prompted to fill in your payment information.

  • When am I charged for an order? down chevron

    Your credit card is pre-authorized upon ordering and the transaction is finalized the day of your delivery.

  • How do you keep my credit card and payment information secure? down chevron

    We understand the importance of security and peace of mind when it comes to purchasing online. Green Truck Grocery does not store any of your personal payment information. We utilize Paypal, an industry leader in conducting secure payment processing services. Whether you decide to store your information with PayPal or on a web browser, that is up to you.

Gifting

  • Can I purchase a gift certificate or gift card? down chevron

    Absolutely... what a great gift idea! There's a link to access gift cards in the HEADER. Please feel free to follow up with us if you have any special requests.

  • Can I send an order as a gift? down chevron

    Yes you can! Just make sure the recipient lives within our current delivery zone. You can do this by entering their zip code on the HOMEPAGE or you can check out our nifty map on the HOW IT WORKS page.

Packaging & Recycling

  • How is my order packaged? down chevron

    We strive to use industry leading options for sustainable and recyclable packaging. Take a look at our HOW IT WORKS page as well as the COMMUNITY & ENVIRONMENT page for additional info and details about our packaging, including ways you can recycle and reuse.

  • Can I leave a cooler out for my order? down chevron

    Absolutely! If you prefer to minimize packaging, you're welcome to leave a cooler large enough for your anticapated order. Just make sure to let us know in your DELIVERY NOTES or in the MESSAGES section of your account so we can properly prepare.

  • What should I do with my empty boxes and packaging materials? down chevron

    The best thing you can do is reuse or recycle. Our cardboard boxes, paper envelopes, and paper bags can all be added to your curbside recycling. Head on over to the HOW IT WORKS page to check out additional info for how to properly recycle our earth friendly packaging. If you prefer, you may leave them out, including the ice packs, for us to pick up on your next delivery day. Just make sure to let us know in your DELIVERY NOTES or in the MESSAGES section of your account so we can properly prepare.

  • What can I do with Garry's glass milk bottles? down chevron

    Please make sure you rinse them out after use. They each have a $2 deposit value and can be redeemed at most major grocery stores. If you prefer, you may leave them out for us to pick up on your next delivery. We'll credit your next order to account for the deposit.

Other Information

  • Do you carry alcohol? down chevron

    The current Oregon alcohol laws are pretty darn strict and don’t allow us to carry and deliver alcohol. However, we are working on it and are eager to do so in the future. Stay tuned!

  • How are you handling COVID-19 and ensuring your customer's safety? down chevron

    We take your health and wellness extremely seriously. All Green Truck Grocery employees are vaccinated, and always wear gloves and masks while packaging your order. We will also be wearing masks while delivering to your door to ensure your safety.

  • Why does my produce have dirt or bug on it? down chevron

    Most of our produce comes directly from the farm! We take great care to inspect the products we receive. However, all of our produce is organic and mother nature tends to leave us little natural reminders from time to time. If you are concerned, please contact us as soon as possible.